Pagerly
Join 1200+ teams with likes of 1Password, Disney+, Spotify, Loom to simplify Oncall Rotations, Incidence Response, Manage Support tickets on SlackPagerly is an application for Slack that
_Create round-robin rotation schedules, or sync on-call schedule with Usergroup, set up recurring reminders, schedule override, Assign Tasks, 2 way sync with Jira, Pagerduty, Opsgenie, Github, Salesforce, Zendesk:sunglasses: Use Cases
• Creates Rotation like @it-request :moneybag:
• Or , Sync On-call Schedule with UserGroup (With Pagerduty, OpsGenie)
• Setup L1, L2 support engineers with your custom escalation matrix.
• Assign Tasks :arrows_counterclockwise:
• Group Mention Multiple Oncalls Together like @frontend-oncall mentions Andriod, IOS and Web-oncalls
Example:
• @customer-support - Designate an individual as the primary point of contact for providing support throughout the day.
• @developer-on-call - Ensure team-wide focus by contacting the designated team liaison exclusively.
• @it-admin - Manage IT-related requests from team members:white_check_mark:Features *The old way:** :x:
Set up a spreadsheet or a shared calendar and manually add each member of your team to a round-robin. On the day of their assignment, remind the assignee manually.With Pagerly :white_check_mark:• Manage, Oncalls, and Threads on Slack
• Sync Oncall Schedule with Slack User Group ( @sre-on-call) for efficient communication and collaboration.
• You can create your own rotation schedule to avoid costs :moneybag::moneybag: for trivial tasks
• Instant Notification on Oncall Handover / Change
• Get Your Slack Channel Updated with Current Oncall
• Have Automated Response for Each Oncall Mention To Free Developer Time!!The old way: :x:
• Manually Check what the current status of Tickets on JIRA
• Manually creating tickets on Zendesk, Hubspot, Salesfoce, etc
• Missing following up on Action Items ?With Pagerly :white_check_mark:
Jira-Slack Integration
• Sync Jira and Slack
• Get Alerts on Jira Tickets Passing SLA
• Tickets and comments on Slack
• Get Detailed Oncall Handover ReportWith Pagerly :white_check_mark:
Customer Support Integration
• 2-way Sync Slack and Hubspot, Salesforce, Zendesk, etc
• SLA alerts on Tasks/Tickets
• Create tasks within Slack
• Automatically creat tickets and dedicated channel within Slack:exploding_head: Streamline Incidence Response
Enable swift incident response and resolution by seamlessly managing incidents directly within Slack's collaborative environment, like automating RCA post-mortem documents.:handshake: Integrations
Pagerduty, OpsGenie, JIRA, Confluence, Google Sheets, Zendesk, Husbpot, Salesforce Google Docs . Feel free to place your request !:hammer_and_pick: Need Customisations/ Request
We are always open for any customisations and requests . Feel free to reach out to us.:money_mouth_face: Pay per Team ( NOT per User)Setup and Manage Everything in Slack. No need to leave Slack!
_Create round-robin rotation schedules, or sync on-call schedule with Usergroup, set up recurring reminders, schedule override, Assign Tasks, 2 way sync with Jira, Pagerduty, Opsgenie, Github, Salesforce, Zendesk:sunglasses: Use Cases
• Creates Rotation like @it-request :moneybag:
• Or , Sync On-call Schedule with UserGroup (With Pagerduty, OpsGenie)
• Setup L1, L2 support engineers with your custom escalation matrix.
• Assign Tasks :arrows_counterclockwise:
• Group Mention Multiple Oncalls Together like @frontend-oncall mentions Andriod, IOS and Web-oncalls
Example:
• @customer-support - Designate an individual as the primary point of contact for providing support throughout the day.
• @developer-on-call - Ensure team-wide focus by contacting the designated team liaison exclusively.
• @it-admin - Manage IT-related requests from team members:white_check_mark:Features *The old way:** :x:
Set up a spreadsheet or a shared calendar and manually add each member of your team to a round-robin. On the day of their assignment, remind the assignee manually.With Pagerly :white_check_mark:• Manage, Oncalls, and Threads on Slack
• Sync Oncall Schedule with Slack User Group ( @sre-on-call) for efficient communication and collaboration.
• You can create your own rotation schedule to avoid costs :moneybag::moneybag: for trivial tasks
• Instant Notification on Oncall Handover / Change
• Get Your Slack Channel Updated with Current Oncall
• Have Automated Response for Each Oncall Mention To Free Developer Time!!The old way: :x:
• Manually Check what the current status of Tickets on JIRA
• Manually creating tickets on Zendesk, Hubspot, Salesfoce, etc
• Missing following up on Action Items ?With Pagerly :white_check_mark:
Jira-Slack Integration
• Sync Jira and Slack
• Get Alerts on Jira Tickets Passing SLA
• Tickets and comments on Slack
• Get Detailed Oncall Handover ReportWith Pagerly :white_check_mark:
Customer Support Integration
• 2-way Sync Slack and Hubspot, Salesforce, Zendesk, etc
• SLA alerts on Tasks/Tickets
• Create tasks within Slack
• Automatically creat tickets and dedicated channel within Slack:exploding_head: Streamline Incidence Response
Enable swift incident response and resolution by seamlessly managing incidents directly within Slack's collaborative environment, like automating RCA post-mortem documents.:handshake: Integrations
Pagerduty, OpsGenie, JIRA, Confluence, Google Sheets, Zendesk, Husbpot, Salesforce Google Docs . Feel free to place your request !:hammer_and_pick: Need Customisations/ Request
We are always open for any customisations and requests . Feel free to reach out to us.:money_mouth_face: Pay per Team ( NOT per User)Setup and Manage Everything in Slack. No need to leave Slack!
Permissions
Pagerly will be able to view:
Pagerly will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Privacy & data governance
Data retention policy
Following data is collected for each customer :
Slack Workspace Team Id, Name, Channel Name
PagerDuty / OpsGenie ( Any Scheduling Tool ) API Key
Current Oncall Email Id
All of this data is used for showing the oncall and oncall schedule of each team using Pagerly
All of this data is kept till the app is installed for the customer. The email id of the user automatically gets updated as soon as the oncall is changed
For an individual to remove data , they can uninstall the app and send the mail to hello@pagerly.io
Data archiving and removal policy
All of this data is used for showing the oncall and oncall schedule of each team using Pagerly
All of this data is kept till the app is installed for the customer. The email id of the user automatically gets updated as soon as the oncall is changed.
Should you ever decide to delete your account, you may do so by emailing hello@pagerly.io. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Services, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public.To review and update your personal information to ensure it is accurate, contact us at hello@pagerly.io.
Data storage policy
Following data is stored for each customer :
Slack Workspace Team Id, Name, Channel Name
PagerDuty / OpsGenie ( Any Scheduling Tool ) API Key
Current Oncall Email Id
All of this data is used for showing the oncall and oncall schedule of each team using Pagerly
All of this data is kept till the app is installed for the customer. The email id of the user automatically gets updated as soon as the oncall is changed
We use AWS data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data.The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.Non-public Personal Information that you share with us will be protected using industry-standard techniques.
Data center location(s)
United States
Data hosting details
AWS
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
https://www.pagerly.io/privacy-policy
Send requests to hello@pagerly.io for data-deletion
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Executive summary is available to potential customers upon request
no
Supports Single Sign On (SSO) with the following providers
Users can add application via Slack
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
falit@pagerly.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Uses token rotation
no