MiiTel
MiiTel（ミーテル）は株式会社 RevComm (レブコム) が提供している電話営業や顧客対応を可視化する AI 搭載のクラウド IP 電話です。充実した音声解析・分析機能によって電話営業のトークの課題を解決し、生産性の向上をサポートできます。
MiiTel for Slack はテレビ会議の 音声解析を行う MiiTel Meetings にも対応をしております。MiiTel for Slack でできること：
MiiTel で発生したアクションをトリガーに Slack のチャンネルへリアルタイムに通知を実施します。これによって次のアクションへ繋げ顧客への速やかなフォローや部下へのコーチングに役立てます。トリガーのサンプル：
音声認識終了時
不在着信時
新規コメント登録時
特定の応対メモの登録時
特定のキーワードの登録時MiiTel is an AI-powered cloud IP phone that effectively visualizes telephone sales and customer service provided by RevComm Inc. It can help you determine Inside Sales talk issues and improve productivity with its extensive voice analysis and analytics capabilities.What you can do with MiiTel for Slack:
Trigger an action on MiiTel and receive real-time notifications to your Slack channel. This allows you to take the next action, follow up with your customers quickly, or coach your staff.Sample of Trigger:
When the speech recognition is completed
When an incoming call was missed
When a new comment is registered
When the selected call memo is registered
When the selected keyword is registered
MiiTel for Slack はテレビ会議の 音声解析を行う MiiTel Meetings にも対応をしております。MiiTel for Slack でできること：
MiiTel で発生したアクションをトリガーに Slack のチャンネルへリアルタイムに通知を実施します。これによって次のアクションへ繋げ顧客への速やかなフォローや部下へのコーチングに役立てます。トリガーのサンプル：
音声認識終了時
不在着信時
新規コメント登録時
特定の応対メモの登録時
特定のキーワードの登録時MiiTel is an AI-powered cloud IP phone that effectively visualizes telephone sales and customer service provided by RevComm Inc. It can help you determine Inside Sales talk issues and improve productivity with its extensive voice analysis and analytics capabilities.What you can do with MiiTel for Slack:
Trigger an action on MiiTel and receive real-time notifications to your Slack channel. This allows you to take the next action, follow up with your customers quickly, or coach your staff.Sample of Trigger:
When the speech recognition is completed
When an incoming call was missed
When a new comment is registered
When the selected call memo is registered
When the selected keyword is registered
Permissions
MiiTel will be able to view:
MiiTel will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
RevComm Inc.
Company headquarters location
Japan
Terms of service
Privacy & data governance
Data retention policy
After collections of Customer Data , basically, we just retain information derived from them for as long as it is necessary to fulfill the purposes described above, excluding anonymized and aggregated data, which cannot be identifiable. However, still, in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, and to undertake any investigations necessitated by the foregoing, some of Customer Data may be retained in our systems even after our retention periods.
Data archiving and removal policy
After collections of Customer Data , basically, we just remove information derived from them for as long as it is necessary to fulfill the purposes described above, excluding anonymized and aggregated data, which cannot be identifiable. However, still, in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, and to undertake any investigations necessitated by the foregoing, some of Customer Data may be removed in our systems even after our removal periods.
Data storage policy
After collections of Customer Data , basically, we just store information derived from them for as long as it is necessary to fulfill the purposes described above, excluding anonymized and aggregated data, which cannot be identifiable. However, still, in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, and to undertake any investigations necessitated by the foregoing, some of Customer Data may be stored in our systems even after our storage periods.
Data center location(s)
Japan
Data hosting details
Cloud hosted
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
When someone requests for RevComm Inc. to delete personal data, we will delete them.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
info@revcomm.co.jp
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no