Data retention policy
Supernormal Technologies retains data only critical to delivering the best product experience. Data is not retained for accounts that are removed.
Data archiving and removal policy
Supernormal Technologies will remove data in accordance with local laws including GDPR. Customers may request data removal and SuperNormal Technologies will handle the request within the required timeline by jurisdiction.
Data storage policy
Supernormal Technologies stores data in accordance with US and EU data storage regulations. Data is encrypted and stored with our listed sub-processors.
Data center location(s)
United States
Data hosting details
Cloud-hosted data.
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT 4o, GPT 4o-mini
LLM retention settings
Supernormal's LLM providers do not retain data beyond 24 hours, nor do they train data
LLM data tenancy policy
Supernormal's LLM providers operate in the United States
LLM data residency policy
Supernormal's LLM providers store data in the United States